Shipping policy

Shipping Policy

Thank you for visiting and shopping at Fetecart Store. We strive to deliver your products safely, quickly, and efficiently across India. Below are the terms and conditions that constitute our Shipping Policy.

1. Coverage & Service Area

We ship to pincodes across Pan India (including Metro cities, Tier-2, Tier-3 cities, and rural locations) through our trusted logistics partners (e.g., Delhivery, BlueDart, Xpressbees, India Post, etc.).

2. Order Processing Time

All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation email.
You will receive a notification email with your tracking information once your order has shipped.

3. Shipping Rates & Estimated Delivery Timelines

Shipping charges and estimated delivery times depend on your location and total order value:

Region	Estimated Delivery Time	Standard Shipping Fee
Metro Cities (Mumbai, Delhi NCR, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, etc.)	2 to 4 Business Days	Free / ₹49 (Adjust as applicable)
Rest of India (Tier-2 & Tier-3 Cities)	4 to 7 Business Days	Free / ₹49 (Adjust as applicable)
Northeast & Special Regions (J&K, Assam, Ladakh, Islands, etc.)	5 to 9 Business Days	₹99 (Adjust as applicable)

Free Shipping: We offer Free Standard Shipping on all orders over ₹499 (or specify your threshold).

4. Cash on Delivery (COD)

COD Availability: Cash on Delivery is available for most serviceable pincodes across India.
Verification: To prevent order cancellations, COD orders may require phone/WhatsApp confirmation prior to dispatch.
COD Fee: A nominal COD fee of ₹49 (optional, remove if not applicable) may apply at checkout.

5. Order Tracking

Once your order is dispatched, you will receive an email and/or SMS containing your AWB (Airway Bill) tracking number and a direct tracking link.
You can also track your package directly on our website or through our courier partner's portal using your tracking number.

6. Delays & Service Interruptions

While we try our best to deliver your package within the estimated timeframe, delays can occasionally happen due to:

Weather conditions, regional strikes, or public holidays.
Incorrect or incomplete shipping addresses provided at checkout.
Out-of-service/Non-serviceable areas (NDR issues).

If your shipment is delayed by more than 10 business days, please contact us immediately, and we will resolve it with the carrier on priority.

7. Damaged, Lost, or Tampered Packages

Inspection at Delivery: Please do not accept any package that appears open, damaged, or tampered with by the courier agent.
Missing Items or Damage: In case of missing items or outer packaging damage, notify us within 24–48 hours of delivery with unboxing videos/photos so we can raise a claim with the delivery partner and replace your item promptly.