Refund policy

Return & Refund Policy

Thank you for shopping at Fetecart Store! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Returns

Return Window: You have 14 calendar days from the date you receive your item to request a return.
Item Condition: To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it.
- In its original packaging, including all tags, labels, and accessories attached.
- Accompanied by the receipt or proof of purchase.

2. Return Process

Request a Return: Contact our support team at contact@fetecart.in with your order number, reason for return, and photos of the item (if damaged or defective).
Approval: Once your return request is approved, we will provide you with instructions and the shipping address for returning your package.
Shipping:
- Items sent back to us without first requesting a return will not be accepted.
- Customers are responsible for paying their own return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by us.

3. Refunds

Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at contact@fetecart.in.

4. Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us immediately at contact@fetecart.in so we can evaluate the issue and make it right.

5. Non-Returnable / Non-Refundable Items

Certain types of items cannot be returned:

Perishable goods (such as food, flowers, or plants)
Custom, personalized, or made-to-order products
Personal care items (such as beauty or sanitary goods)
Gift cards and downloadable digital products
Sale/clearance items (unless damaged or defective)

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.